Telecommunications Specialist job description

Job Brief

We are seeking an objective-driven, business-minded Telecommunications Specialist to join our team. The ideal candidate will have a good understanding of operational needs and requirements and great leadership experience, along with a good eye for detail. The focus of the role will be to manage, update, and maintain the telecommunications aspect of the business, always keeping in mind the operational requirements.

Responsibilities

• Provide effective management of the company’s telecommunications systems, whilst advising on improvements, upgrades, and maintenance schedules.
• Actively reach out for feedback from users and ascertain the end user’s needs and requirements of the systems and ensure the structure in place meets operational demand.
• Document and keep a record of all plans, requests, and activities requested by users or departments within the business.
• Makes notes of any specifications required and takes action to implement them.
• Effectively design networks and systems along with program features where applicable and allocate resources to them.
• Monitor, investigate and test systems and equipment and provide troubleshooting processes for any issues users are experiencing.
• Monitor and provide evaluations of the system's performance levels and implement strategies to improve the system’s functionality and capabilities where required.
• Manage, coordinate, and oversee the company’s telecommunications activities to ensure compliance within the business.
• Collaborate with external vendors to ensure the best equipment is purchased at the best price and provide reports on budgets and justifications for expenditure.
• Ensure compliance with industry standards and best practices is adhered to.

Requirements

• Bachelor’s degree or above in Information Technology, Telecommunications, Engineering or other related fields
• Demonstrated experience in a Telecommunications role, or IT role with supervisory or management experience
• Good knowledge of Microsoft Office packages and databases
• Great interpersonal skills with the ability to work with other departments and external vendors
• Good leadership skills with the ability to mentor and train others on how to use systems and equipment correctly
• Great communication skills, both written and verbal
• Excellent team working abilities
• Great problem-solving skills, with troubleshooting experience